Refund policy
Return window We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Due to safety and hygiene standards for consumable goods, to be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. Tampered, opened or used products cannot be returned, unless they arrived damaged or defective. Taste preferences or dislikes do not qualify for a refund or return.
Starting a return To start a return, you can use option "request return" directly from your customer account page /order history or contact us at online-shop@garffen.co.uk.
Return Shipping Costs 1) Change of mind. Customers are responsible for paying return shipping costs. Original shipping fees are non-refundable. 2) Our error/damaged item. We provide a pre-paid return shipping label or waive the return requirement upon photo verification.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return address 35 Booth Street, Ashton-under-Lyne, Greater Manchester, Lancashire OL6 7LB. Items sent back to us without first requesting a return will not be accepted.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at online-shop@garffen.co.uk.